Last Updated: January 2025

1. Introduction

Welcome to Rayyan Consulting and Business Company LTD ("Rayyan Consulting," "we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website at www.rayyanconsulting.com, engage with our services, or communicate with us.

By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our practices, please do not use our website or services.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Contact Us: When you fill out our contact form, request a quote, or reach out via email or phone, we collect your name, email address, phone number, company name, and the content of your message.
• Request Our Services: When you engage our transit, transport, logistics, consulting, or import-export services, we collect business details, shipping information, cargo specifications, and other relevant data necessary to fulfill your requests.
• Subscribe to Our Newsletter: When you sign up for our newsletter, we collect your email address and, optionally, your name and company.
• Apply for Employment: When you apply for a position with us, we collect your resume, cover letter, contact information, and professional qualifications.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• Device Information: Your IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Usage Data: Pages visited, time spent on each page, click patterns, referring website addresses, and navigation paths through our site.
• Location Data: General geographic location based on your IP address (country, region, city).
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see our Cookie Policy for more details).

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Business partners and logistics networks
• Customs authorities and government agencies (in connection with import-export services)
• Credit reference agencies (for business clients)
• Social media platforms (if you interact with us through these channels)

3. How We Use Your Information

3.1 Service Delivery

• Processing and fulfilling service requests
• Managing transit, transport, and logistics operations
• Handling customs clearance and documentation
• Coordinating with shipping lines, transport operators, and partners
• Providing tracking information and status updates

3.2 Communication

• Responding to inquiries and providing customer support
• Sending service confirmations, invoices, and transactional communications
• Providing updates on shipment status and service delivery
• Sending marketing communications (with your consent)

3.3 Business Operations

• Improving our website, services, and customer experience
• Analyzing usage patterns and trends
• Conducting market research and business development
• Managing our internal operations and administration

3.4 Legal and Compliance

• Complying with legal obligations and regulatory requirements
• Responding to lawful requests from authorities
• Establishing, exercising, or defending legal claims
• Preventing fraud, unauthorized access, and other harmful activities

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract Performance: Processing necessary for the performance of a contract with you or to take pre-contractual steps at your request.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services, marketing, and fraud prevention, provided these interests do not override your rights.
• Consent: Where you have given clear consent for specific processing activities.
• Legal Obligation: Processing necessary for compliance with legal requirements applicable to our business.

5. Information Sharing and Disclosure

We may share your information with the following categories of recipients:

5.1 Service Providers and Partners

• Transport operators and logistics partners
• Shipping lines and freight forwarders
• Warehousing and storage facilities
• Insurance providers
• Customs brokers and clearing agents
• IT service providers and hosting companies

5.2 Government and Regulatory Bodies

• Customs authorities in Cameroon and destination countries
• Tax authorities and regulatory agencies
• Law enforcement agencies (when legally required)

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

5.4 With Your Consent

We may share your information with other parties when you have given us explicit consent to do so.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. International Data Transfers

As an international logistics and trade company, we may transfer your information to countries outside of Cameroon, including countries in Africa, Europe, Asia, and other regions where our partners operate. When we transfer your data internationally, we take appropriate safeguards to ensure your information remains protected, including:

• Implementing standard contractual clauses
• Working with partners who maintain adequate data protection measures
• Applying our internal data protection policies consistently

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Active Client Records: For the duration of our business relationship and a reasonable period thereafter for legal and operational purposes.
• Transaction Records: Typically retained for 7-10 years to comply with tax, customs, and regulatory requirements.
• Marketing Communications: Until you unsubscribe or request deletion.
• Website Analytics: Generally retained for 2 years in aggregated or anonymized form.

After the retention period expires, we securely delete or anonymize your information.

8. Data Security

We implement robust technical and organizational security measures to protect your information, including:

• Technical Measures: Encryption of data in transit and at rest, secure servers, firewalls, intrusion detection systems, and regular security assessments.
• Organizational Measures: Access controls limiting data access to authorized personnel, employee training on data protection, confidentiality obligations, and incident response procedures.
• Physical Measures: Secure office facilities with controlled access.

While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

9. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Rectification: Request correction of inaccurate or incomplete information.
• Erasure: Request deletion of your personal information (subject to legal and contractual retention requirements).
• Restriction: Request that we restrict the processing of your information in certain circumstances.
• Data Portability: Request to receive your information in a structured, commonly used format.
• Objection: Object to processing based on legitimate interests or for direct marketing purposes.
• Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.

To exercise any of these rights, please contact us using the details provided below.

10. Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

11. Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post a notice on our website
• Where required by law, notify you directly

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: